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Family Services Directory - 0-19

Information, Advice & Support Service (IASS)

The Information, Advice & Support Service (IASS) provides free confidential and impartial advice, information and support to parents/carers, children and young people, who have, or may have, Special Educational Needs & Disabilities (SEND) in Bracknell Forest (you will need to live in and pay your council tax to Bracknell Forest Council).  Please visit our website where you will find information about the type of support we offer, an introduction to the team, policies, factsheets and a range of documents and information which we hope you will find useful.   

Types of support we can offer include: confidential helpline (telephone and email); general information on special educational needs; help for parents/carers/children and young people to express their views; support through the Education, Health and care plan process (such as help with the initial application process, checking the content of plans, appeals and mediation); help to complete forms; help to understand complex documents and reports; face to face help, support and advice; support at meetings (diary dependent); presentations to support groups; signposting to other relevant groups/organisations.

If you are aged 25 or under and would like to access information, advice and support directly, rather than through your parents, we have a Child’s and Young Person’s case worker who can offer this service. The same types of support as are mentioned above are offered, but the delivery of the service is adapted to make it relevant and accessible to children and young people. This part of our service can be accessed using our general contact details.

In addition to using our service, if you have a general query you may wish to call Contact's SEN National Helpline on: 0808 808 3555

Who to contact

Contact Name
Bracknell Forest IASS
01344 354011 Mon - Fri 9.00am to 5.00pm
Information, Advice & Support Service

Where to go

The Rowans and Sycamores Family Hub
Pond Moor Road
RG12 7JZ

Local Offer

Local Offer Record
Local Offer Age Bands
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
Transitions to Adulthood (16+)
Junior (7-11 years)

General Provider response 

Last Update: 25/11/2021

Please note that the Bracknell Forest Services Directory includes some information and links to third party internet websites which are controlled and maintained by others. Bracknell Forest Council is not responsible for the accuracy of the information in the services guide and cannot be responsible for the linked external sites. Bracknell Forest Council does not represent or warrant that its web site or any other web site accessible via the Bracknell Forest Services Directory is virus free.
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